System Assurance

Introducing System Assurance

System Assurance is a cost effective service that ensures you receive the best performance from your UBM appliance. For an initial payment Xrio will provide dedicated assistance, maintenance and support to for your UBM appliance and network and for a fixed term. 

Software & Feature Updates

System Assurance Service subscription gives you access to free regular updates to current software and functional enhancements for the Xrio UBM products. As soon as a new feature or software is available for your UBM appliance, Xrio shall alert your organisation. This way, you can be sure that you always have the latest UBM version and technology.

Technical Support

System Assurance subscription includes technical support via our online support & ticketing system.

• Representatives available 8 hours a day, 5 days a week UK Time
• Four-hour targeted maximum response time
• Online user forums moderated by senior support engineers

This includes access to both email and telephone support to resolve any technical or service issues that you may have.  

Security Alerts

Our Rapid Response Team, a dedicated group of network engineering experts, monitor support enquiries, detecting emerging issues, then provide System Assurance service alerts that tell you specifically what you can do to address each new issue.

Self-Help Resources

In addition to providing direct personal support, System Assurance subscription entitles subscribers to access a variety of professionally produced instructional media specifically designed to answer questions you may have regarding network aggregation in general or the technical aspects of installing, configuration, and maintaining the Xrio UBM products.

Next Day Swap Out

For any faulty goods that are returned Xrio will arrange and send a next day delivery replacement direct to the customer. This helps to minimise any downtime and reduce any time delays for your UBM installation. Next day swap out is available only on UBM appliances that are under warranty. For further information, please see our terms and conditions.

Contact us today to discuss System Assurance and how it can benefit your organisation.